One of the worst customer experiences is based on IVR menu systems. Customers get lost and many times cannot find what they need. Agent support usually takes too long and calls get disconnected.

Imagine clients not having to go through endless menus again. Imagine clients being answered immediately. Imagine them talking in natural language and being understood, and responded. Imagine the growing customer satisfaction. We can achieve this using the most advanced speech to text and text to speech capabilities, combined with virtual agents and our Service Orchestration Engine.

 

 

IVR Cognitive Assistant

imagine being the future

Our solution

With our IVR Cognitive Assistant solution, your customers will receive an immediate answer when calling your company. The calls will be answered processed by speech to text capabilities and forwarded to IBM Watson Assistant. The agent will speak with them in natural language and will be able to connect to corporate systems to give the customers information or process their requests in real-time. If Watson is not able to fulfill the customer’s request he will transfer the call to the right person.

Learn about IBM Voice Gateway with Watson, our foundation for integrating our Service Orchestrator Engine with the phone, and creating IVR Cognitive Assistant.

“You don’t have to make massive investments in infrastructure and personnel in order to start applying AI’s potentially transformative technologies.”

With Andrews

VP and Distinguished Analyst, Gartner Research

Entry

Intended for small companies and commercial establishments
Get in touch for a quote
  • Single instance (not redundant)
  • Less than 200 daily calls
  • Without integration to corporate systems
  • Fully cloud
  • Just one language supported

Professional

Intended for small call centers and service desks
Get in touch for a quote
  • High availability
  • Less than 1,000 daily calls
  • Integration with up to 3 corporate systems
  • Hybrid cloud implementation
  • Just one language supported

Enterprise

Our premium package for large call centers
Get in touch for a quote
  • High availability
  • More than 1,000 daily calls
  • Integration with more than 3 corporate systems
  • Hybrid cloud implementation
  • Multiple language supported

Get in Touch

Please, allow us to take you to the next step.
If you are interested in being the future, please contact us.

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Location

1728 Gilmore,
Burnaby, V5C 0L3
Canada

Location

1728 Gilmore,
Burnaby, V5C 0L3
Canada