Our Company
What do we do?
We do more than chatbots…
We provide artificial intelligence solutions applied to increase customer satisfaction. Our virtual agents can answer the phone using the most advanced speech to text and text to speech capabilities. They can also interact via web, social networks, and ticketing systems. We use the power of Google Cloud and IBM Watson services to help you be more efficient while improving your customers’ satisfaction.
Who are we?
AIQ was founded in Vancouver, B.C. in 2018 by an entrepreneurial team from The University of British Columbia and University Canada West. Our team has 15 years of experience, delivering projects for major IT and telecommunication companies. We also have experience implementing Artificial Intelligence (AI) products like IBM Watson, chatbots, Natural Language Understanding (NLU), predictive analytics, and many more.
Why us?
We are obsessed with capturing the essence of your customer needs to provide fast, seamless, and accurate answers. We are committed to making our customer’s projects succeed.
Our mission:
“Helping organizations to increase their customer’s loyalty by the application of Artificial Intelligence.”
Our Solutions
An innovative solution for safely returning to school with self-certification, optional temperature screening, area entry verification, vaccination record management, and close contact tracing.
CrisisGo’s Safety iPass offers the utmost streamlined and secure way for schools to manage a full-scope of COVID-19 safety needs. As the result of our COVID-19 Crowdsourcing & Safety Research Project in early March 2020, Safety iPass is used by more than 500,000 users every day – providing the technology needed to manage safety protocols, immediate response to incidents, and return to school safely while in a world that is still greatly affected by COVID-19.
Safety iPass
imagine being the future
Many of the potential customers that visit a company’s website or Facebook profile, do not purchase because sites lack a Call to Action.
Imagine having a virtual agent to engage your customers, giving them information about your company, understanding their needs, and actually getting leads for you. Our chatbot solution uses the power of IBM Watson Assistant.
Cognitive Chatbot
imagine being the future
One of the worst customer experiences is based on IVR menu systems. Customers get lost and many times cannot find what they need. Agent support usually takes too long and calls get disconnected.
Imagine clients not having to go through endless menus again. Imagine clients being answered immediately. Imagine them talking in natural language and being understood, and responded. Imagine the growing customer satisfaction. We can achieve this using the most advanced speech to text and text to speech capabilities, combined with virtual agents and our Service Orchestration Engine.
IVR Cognitive Assistant
imagine being the future
For almost every ticket generated in a service desk, response times and solutions provided by the agents usually take hours, if not days. Companies have turned to virtual agents to increase customer satisfaction, but regular chat bots have proven to be inefficient and limited.
Imagine reducing your service desk workforce by 80%. Imagine an ai virtual agent communicating in natural language with your clients and being able to talk to them by voice, mail, ticketing systems or social networks. Imagine almost immediate response times. Imagine the growing customer satisfaction.
Service Desk Cognitive Agent
imagine being the future
Companies need to be aware of their reputation in every social media platform. Deep analysis of this information is crucial in order to take action for the various issues that arise.
Imagine reading every post in every media platform. Imagine analyzing every emotion and tone in what they write. Imagine being able to understand their feelings, taking action as needed. Imagine doing all this through Cognitive Artificial Intelligence.
Social Networks Cognitive Analyst
imagine being the future
Get in Touch
Please, allow us to take you to the next step.
If you are interested in being the future, please contact us.
Location
1728 Gilmore,
Burnaby, V5C 0L3
Canada
Location
1728 Gilmore,
Burnaby, V5C 0L3
Canada