For almost every ticket generated in a service desk, response times and solutions provided by the agents usually take hours, if not days. Companies have turned to virtual agents to increase customer satisfaction, but regular chat bots have proven to be inefficient and limited.

Imagine reducing your service desk workforce by 80%. Imagine an ai virtual agent communicating in natural language with your clients and being able to talk to them by phone, mail, ticketing systems or social networks. Imagine almost immediate response times. Imagine the growing customer satisfaction.

Service Desk Cognitive Agent

imagine being the future

Our solution

Imagine all your company can learn and save by having an AI based virtual agent able to talk in natural language with your customers by almost any channel:
– Traditional phone
– Skype
– eMail
– WhatsApp
– Facebook
– LinkedIn
– Ticketing systems (OTRS, Remedy, IBM Control Desk, ServiceNow)
– CRM systems (Salesforce, FreshSales)

Learning every day from every conversation from any channel, increasing the quality of service and customer’s satisfaction.

Our solution is based on IBM, Google and Amazon’s cloud services plus our own Service Orchestration Engine that connects all the pieces and make them work together seamlessly.

Learn about IBM Watson, our core AI solution.

All the information read and heard by the virtual agent is recorded for later analytics and further training.

The most captivating value of cognitive automation, in today’s consumer-centric enterprise, is the rapid emergence of the virtual agent, where customer engagement is enriched without heavy incremental investments in support staff. This isn’t about replacing a real customer service rep with an avatar; it’s elevating the existing customer experience
Phil Fersht

Chief Analyst and CEO, HfS Research

Our speech recognition engine is based on Google Cloud Services… learn more about them.

Entry

Intended for small service centers
Get in touch for a quote
  • Single instance (not redundant)
  • Up to 500 daily interactions
  • Includes one text integration
  • Includes one integration to corporate systems
  • Hybrid cloud
  • Just one language supported

Professional

Intended for middle sized service centers
Get in touch for a quote
  • High availability
  • Up to 3,500 daily interactions
  • Includes two text integration
  • Includes one voice integration
  • Includes three integration to corporate systems
  • Hybrid cloud
  • Just one language supported

Enterprise

Intended for big enterprise service centers
Get in touch for a quote
  • High availability
  • Up to 10,000 daily interactions
  • Includes three text integration
  • Includes two voice integration
  • Includes five integration to corporate systems
  • Hybrid cloud
  • Multiple language supported

Get in Touch

Please, allow us to take you to the next step.
If you are interested in being the future, please contact us.

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Location

1728 Gilmore,
Burnaby, V5C 0L3
Canada

Location

1728 Gilmore,
Burnaby, V5C 0L3
Canada